PRIVACY POLICY

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, phone number, email address, residential or delivery address, clothing preferences, etc.

• Payment Details: UPI ID, card details (processed securely via third-party payment gateways), billing information.

• Service Information: Orders placed, service preferences, garment details, pickup/drop timings.

• Technical Data: IP address, browser type, device type, access time, cookies, and browsing history on our website.

2. How We Use Your Information

Your data may be used for the following purposes:

• To provide and manage laundry, dry cleaning, and garment care services.

• To schedule and coordinate pickups and deliveries.

• To send order updates, invoices, and service-related notifications.

• For customer support and grievance redressal.

• To improve our website and services based on user behaviour and feedback.

• For promotional communication (offers, new services, updates) with your consent.

3. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share your data with:

• Service providers: Delivery personnel, payment gateways, IT infrastructure partners — strictly for service execution.

• Legal authorities: When required by law, regulation, or legal process.

• Marketing tools: Only if you have opted in for promotional communication via WhatsApp, SMS, or email.

4. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration, including:

• Secure servers and encryption protocols.

• Limited access to personal data on a need-to-know basis.

• Regular monitoring and security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve your browsing experience.

• Analyse website traffic and user interaction.

• Save your preferences for future visits.

You can control cookie preferences via your browser settings.

6. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your information.

• Withdraw consent for marketing communication at any time.

• Object to certain types of processing.

• Request data portability in a machine-readable format.

To exercise these rights, please contact us at [insert support email or phone number].

7. Data Retention

We retain your personal data only as long as necessary for:

• The purpose it was collected for.

• Legal or regulatory compliance.

• Dispute resolution or fraud prevention.

Typically, we retain user and order data for up to 5 years unless a longer period is required by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways or review platforms). We are not responsible for the privacy practices or content of these external websites.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes implies acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

CleanMate Laundry & Dry Clean
Phone/WhatsApp: +91 7982439036
Email: cleanmate.assist@gmail.com